Using your Bravenet e-mail account: Difference between revisions

Latest revision as of 11:58, 9 November 2020

E-mail is short for electronic mail and is a method of transferring data or information via electronic communication systems through sending and receiving.

Once you have finished Creating a new e-mail account, you can check it in a variety of ways:

Webmail

You can access your e-mail through our webmail system at https://bravenetmail.com. When prompted, just enter your e-mail address and the password associated with that address. If you forget your e-mail password, you can reset it in the e-mail tab of your Bravenet account.

General Settings

The exact steps to set up your email client differ based on the client. In general you will need the following information. This assumes that you've created a Bravenet email address in the email tab of your account already. Below we have the recommended settings, we highly recommend you use SSL encryption, and the IMAP protocol, when available.

Incoming Mail Settings

Email Protocol: IMAP
IMAP Server: mail.bravehost.com
IMAP Port: 143
Connection Security: TLS/StartTLS
Username: The email address you are checking, e.g. example@somesite.com
Password: The password for this specific email account.
Authentication Type: Password

Outgoing Mail Settings

SMTP server: mail.bravehost.com
SMTP port: 587
Connection Security: TLS/StartTLS
Username: The email address you are sending from, e.g. example@somesite.com
Password: The password for this specific email account.
This outgoing mail server requires authentication (this is an option in some email clients, which must be checked). If no password is set, you will receive a "Relay Access Denied" message

All possible options are listed on the Alternate e-mail configuration settings page, such as using POP3 and non-SSL encryption.

3rd Party E-mail Clients

We've provided step-by-step instructions for a few common clients below. For other e-mail clients, use the general information above, and refer to your e-mail client's documentation for information on how to enter this data.

Notes

Email accounts have a default quota of 100 emails per hour, to prevent email accounts from being abused for unsolicited bulk email (spam), email mailing lists, and other such massive email usage that - if legitimate - should be performed through our Mailing List Service instead. Bravenet personal email accounts are intended only for personal email use. The 100/hour quota resets hourly, so someone could send 70 emails at once, wait an hour, and then send 70 more; but they could not send 70 emails and then immediately send another bulk mail to 70 other individuals, as that would be 140 within an hour. They would have to send less than 30, or wait an hour to send more.

If you are encountering a 'Cannot Verify Server Identity' error, it is likely because you are using mail/pop3/imap/smtp.yourdomain.com rather than just mail.bravehost.com for both your incoming and outgoing mail servers.

@@ Line 1: / Line 1: @@
-Once you've created a [[new e-mail account]], you can check it in a variety of ways:
+E-mail is short for electronic mail and is a method of transferring data or information via electronic communication systems through sending and receiving.
+Once you have finished [[Creating a new e-mail account]], you can check it in a variety of ways:
 ==Webmail==
-You can access your e-mail through our webmail system at https://webmail.bravehost.com.  When prompted, just enter your e-mail address and the password associated with that address.  If you forget your e-mail password, you can reset it in the [[e-mail]] tab of your Bravenet account.
+You can access your e-mail through our webmail system at https://bravenetmail.com.  When prompted, just enter your e-mail address and the password associated with that address.  If you forget your e-mail password, you can reset it in the [[e-mail tab]] of your Bravenet account.
-==Mail Clients==
-You can also use most third-party e-mail clients to send and receive mail.  We've provided step-by-step instructions for a few common clients.  For other e-mail clients, use the general information directly below, and refer to your e-mail client's documentation for information on how to enter  this data.
-===General Settings===
-The exact steps to set up your email client differ based on the client. In general you will need the following information. This assumes that you've created a Bravenet email address in the email tab of your account already.
-====IMAP====
-In each example, <tt>yourdomain.com</tt> should be replaced by the actual domain name that your e-mail address uses.  For example, if your e-mail address is <tt>test@example.com</tt> then your mail server might be <tt>mail.example.com</tt>
-* IMAP server: <tt>mail.bravehost.com</tt>, or you can use <tt>mail.yourdomain.com</tt> where <tt>yourdomain.com</tt> is the domain of your Bravenet email address.
-* IMAP port: 143
-* IMAP Username: the email address you are checking
-* Password: the password for this address. You can change this in the email tab of your Bravenet account.
-* Authentication Type: Password
-Outgoing mail uses SMTP. The information you need for that:
-* SMTP server: <tt>mail.bravehost.com</tt>, or you can use <tt>mail.yourdomain.com</tt> where <tt>yourdomain.com</tt> is the domain of your Bravenet email address.
+==General Settings==
-* SMTP username: the e-mail address you are checking
-* SMTP port: 587 (you may be able to use port 25 but this is disabled for many users)
-* Password: the password for this address. You can change this in the email tab of your Bravenet account.
-* Authentication: PLAIN
-====POP3====
+The exact steps to set up your email client differ based on the client. In general you will need the following information. This assumes that you've created a Bravenet email address in the email tab of your account already. Below we have the recommended settings, we highly recommend you use SSL encryption, and the IMAP protocol, when available.
-[[POP3]] is an older method of checking mail.  It should only be used if your e-mail client doesn't support [[IMAP]], since POP3 doesn't support checking mail from multiple locations, and by default it doesn't store messages on the server.
+===<span style="color: red;">Incoming Mail Settings</span>===
-In each example, <tt>yourdomain.com</tt> should be replaced by the actual domain name that your e-mail address uses.  For example, if your e-mail address is <tt>test@example.com</tt> then your mail server might be <tt>mail.example.com</tt>
+* Email Protocol: '''IMAP'''
+* IMAP Server: '''mail.bravehost.com'''
+* IMAP Port: '''143'''
+* Connection Security:  '''TLS/StartTLS'''
+* Username: The email address you are checking, ''e.g. example@somesite.com''
+* Password: The password for this specific email account.
+* Authentication Type: '''Password'''
-* POP3 server: <tt>mail.bravehost.com</tt>, or you can use <tt>mail.yourdomain.com</tt> where <tt>yourdomain.com</tt> is the domain of your Bravenet email address.
+===<span style="color: red;">Outgoing Mail Settings</span>===
-* POP3 Username: the email address you are checking
-* Password: the password for this address. You can change this in the email tab of your Bravenet account.
-Outgoing mail uses SMTP. The information you need for that:
+* SMTP server: '''mail.bravehost.com'''
+* SMTP port: '''587'''
+* Connection Security: '''TLS/StartTLS'''
+* Username: The email address you are sending from, ''e.g. example@somesite.com''
+* Password: The password for this specific email account.
+* This outgoing mail server requires authentication (this is an option in some email clients, which must be checked).  If no password is set, you will receive a "Relay Access Denied" message
-* SMTP server: <tt>mail.bravehost.com</tt>, or you can use <tt>mail.yourdomain.com</tt> where <tt>yourdomain.com</tt> is the domain of your Bravenet email address.
-* SMTP username: the e-mail address you are checking
-* SMTP port: 587 (you may be able to use port 25 but this is disabled for many users)
-* Password: the password for this address. You can change this in the email tab of your Bravenet account.
-* Authentication: PLAIN
-===Microsoft Outlook===
+All possible options are listed on the [[Alternate e-mail configuration settings]] page, such as using POP3 and non-SSL encryption.
-Note - this is for Microsoft Outlook, as it ships with Microsoft Office (it has a yellow icon). This does not include Outlook Express (blue and white icon), which is installed by default on Windows XP - see below for Outlook Express instructions.
+==3rd Party E-mail Clients==
-# Start Microsoft Outlook
+We've provided step-by-step instructions for a few common clients below.  For other e-mail clients, use the general information above, and refer to your e-mail client's documentation for information on how to enter this data.
-# Click the '''Tools menu''', then the '''E-Mail Accounts''' option
-# Click '''Add a new e-mail account''' then click '''Next'''
-# Choose '''IMAP''' from the options then click '''Next'''
-# Fill out the following fields:
-## '''Your Name''' - enter your name here
-## '''E-Mail Address''' - enter the Bravenet email address you are adding here
-## '''Incoming mail server''' - enter <tt>mail.bravehost.com</tt>
-## '''Outgoing mail server''' - enter <tt>mail.bravehost.com</tt>
-## '''Username''' - enter your Bravenet email address
-## '''Password''' - enter the password for the Bravenet email address
-# Click the '''More Settings...''' button
-# Change to the '''Outgoing Server''' tab, and enable the '''My outgoing server require authentication''' checkbox
-# Change to the '''Advanced''' tab, and change the '''Outgoing Server''' port number from <tt>25</tt> (the default) to <tt>587</tt>
-# Click the '''OK''' button to close the advanced settings window, then click '''Next''' on the E-Mail Accounts window
-# Click the '''Finish''' button on the next page and your account should now work correctly
-Make sure to send a test email to another email address you have access to to verify that everything is set up correctly.
+*[[Google Gmail]]
+*[[Apple Mail]]
+*[[Microsoft Outlook 2013]]
+*[[Microsoft Outlook 2016]]
+*[[Microsoft Outlook 2019]]
+*[[Pegasus mail | Pegasus Mail]]
+*[[Thunderbird]]
+*[[Configuring your iPhone with e-mail]]
+*[[Android email]]
+*[[Outlook on Android]]
-===Outlook Express===
+==Notes==
-Note - these instructions are for Outlook Express (a blue and white icon), that ships with Windows XP. If you have Outlook, with a yellow icon, that ships with Microsoft Office, see the Outlook directions above.
-# Start Outlook Express
+Email accounts have a default quota of 100 emails per hour, to prevent email accounts from being abused for unsolicited bulk email (spam), email mailing lists, and other such massive email usage that - if legitimate - should be performed through our Mailing List Service instead. Bravenet personal email accounts are intended only for personal email use. The 100/hour quota resets hourly, so someone could send 70 emails at once, wait an hour, and then send 70 more; but they could not send 70 emails and then immediately send another bulk mail to 70 other individuals, as that would be 140 within an hour. They would have to send less than 30, or wait an hour to send more.
-# If you don't see the '''Internet Connection Wizard''' popup:
-## click the '''Tools''' menu;
-## then the '''Accounts''' option;
-## then the '''Add''' button.  Choose '''mail''' from the options listed
-# You should see the '''Internet Connection Wizard''' now.  Enter your full name here then click '''Next'''.
-# Enter the Bravenet email address you are adding then click '''Next'''.
-# On this screen, change the following:
-## Change the '''incoming mail server''' option from <tt>POP3</tt> to <tt>IMAP</tt>.
-## Enter <tt>mail.bravehost.com</tt> in both the '''Incoming''' and '''Outgoing''' server fields
-# then click '''Next'''.
-# Enter the Bravenet email address in the '''Account Name''' field, and then the password for that address in the '''Password''' field, then click '''Next'''.
-# Click '''Finish''' to close the window.  If you are asked to download your mail or import folders, click '''No'''.  Now, If you don't see the '''Internet Accounts''' screen, open it in the '''Tools''' menu under the '''Accounts''' option
-# Click on the account you just set up - it will likely be named '''mail.bravehost.com'''.  Then, click on the '''Properties''' button.
-## Change to the '''Servers''' tab
-## Enable the '''My server requires authentication''' checkbox
-## Change to the '''Advanced''' tab
-## change the '''Outgoing Mail''' port number from <tt>25</tt> (the default) to <tt>587</tt>
-# Click '''OK''' to save your changes and close the advanced properties window.
-# Click '''Close''' to close the Internet Accounts window
-# You may now be asked if you want to download the folders from the server you added.  Click '''Yes''', and then '''OK''' on the next window
-# Either way, click the '''Send/Recv''' button to sync up your email.  Everything should now work!
-Try sending a test message to verify that your email is set up correctly.
+'''If you are encountering a 'Cannot Verify Server Identity' error, it is likely because you are using mail/pop3/imap/smtp.yourdomain.com rather than just mail.bravehost.com for both your incoming and outgoing mail servers.'''
 [[Category:E-Mail]]
 [[Category:Getting Started]]
 [[Category:Account Manager]]
+[[Category:Glossary]]