Live help: Difference between revisions

Latest revision as of 13:37, 9 June 2011

We offer a live help chat service to our members with paid services.

Please note that our live help is only open on weekdays for limited hours. You can always open a support ticket if you need to contact contact our support team.

How to Get There

Log in to your Bravenet account.
Select one of the FTP Hosting, domains, or e-mail tabs.
In the top-right hand corner of the screen, there will be a link to our Live Help, as well as the status of the service. When online, it will appear as follows:

@@ Line 1: / Line 1: @@
-We offer a live help chat service to our registered members.
+We offer a live help chat service to our members with [[Upgrading a hosting package |paid services]].
-Please note that our live help is only open on weekdays for limited hours.  You can always [[open a support ticket]] if you need to contact contact our support team.
+''Please note that our live help is only open on weekdays for limited hours.  You can always [[open a support ticket]] if you need to contact contact our support team.''
 ==How to Get There==
-# [[Log into your Bravenet account]].
+# [[Log in to your Bravenet account]].
-# Select one of the [[websites tab | websites]], [[web tools tab | web tools]], [[domains tab | domains]], [[e-mail tab | e-mail]], [[FTP tab | ftp]], or [[databases tab]].
+# Select one of the [[FTP Hosting]], [[:Category:Domains | domains]], or [[:Category:E-Mail | e-mail]] tabs.
-# In the top-right hand corner of the screen, there will be a link to our Live Help, as well as the status of the service.
+# In the top-right hand corner of the screen, there will be a link to our Live Help, as well as the status of the service. When online, it will appear as follows:
+:[[Image:Livehelp.PNG]]
 ==See Also==