Spam Email

While we do offer spam protection for our hosting email customers, and subscribe to a number of blacklists which block spam, it is difficult to prevent all spam email. Especially without causing legitimate email from being delivered.

Therefore, you can help make our system smarter by marking junk/spam emails you receive. You can mark emails as junk in our Webmail by manually dragging email into the 'Junk E-mail' folder, or by right clicking on an email and selecting the 'Junk' menu option. The more you do this, the more the system will learn what is and isn't junk and cut down the unsolicited emails you receive. If you change your mind and want to get an email back out of junk you can simply go into the 'Junk E-Mail' folder and drag your email back into your 'Inbox'.

You can also use email programs like Outlook or Thunderbird which provide further options and support 3rd party anti-spam tools. We offer IMAP as well as POP3 connections to use with any email program.

For additional filtering you would need to use third party spam filtering such as that provided within a different mail client, or a tool like https://www.spamhero.com or https://www.spamihilator.com.

We also recommend reporting spam to SpamCop: https://www.spamcop.net/anonsignup.shtml

Reports through SpamCop notify all service providers which are involved in delivering the email, and the companies which host any links placed in the email body.

Failure for companies to heed SpamCop warnings can be blacklisted, and their emails blocked from reaching their destinations.

If you receive a number of spam emails from the exact same email address, or spamming the same website address, and if you are familiar with using our webmail client, you can also use our Email Filtering to block the email.

Once the floodgates to spam are opened, it is very difficult to close the gate. However, there are a few tips and tricks that you can use to reduce the spam enough that it is no longer taking over your inbox.

Train your filter

When spam enters your inbox, don't immediately delete it. Select it. Tell your mail client that this message is spam. How you do this depends on your client. For instance, if you’re using Gmail’s website, click the Report spam button in the toolbar (the icon looks like an exclamation point inside a stop sign). Or if you’re using our webmail client, click the Junk button in the toolbar (the icon looks like an recycle logo within a folder icon).

If you have any further questions or concerns relating to spam/junk email, please open a support ticket.