Website statistics: Difference between revisions


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Our [[compare our hosting packages | pro users]] have the option of enabling detailed statistics for each website.  This can help you see where your visitors are coming from, what pages they're visiting, and how often they come back.  These statistics are much more detailed then the ones provided through our [[Hit Counter]] [[web tool]] and can help you target, optimize and market your website.
Our [[compare our hosting packages | pro users]] have the option of enabling detailed statistics for each website.  This can help you see where your visitors are coming from, what pages they're visiting, and how often they come back.  These statistics are much more detailed then the ones provided through our [[Hit Counter]] [[web tool]] and can help you target, optimize and market your website.


==Enabling Website Statistics==
==Enabling Website Statistics==


# First, you need to have a professional hosting account to enable website statistics.  If you have a free account, you can either [[upgrade your hosting service]] or try out our [[Hit Counter]] [[web tool]].
# Login to your Bravenet user account.
# [[Log in to your Bravenet account]].
# Click the Web Hosting tab from the top of the page.
# Click the '''[[websites tab | websites]]''' tab.
# Look under the "Manage Websites" heading on the resultant page.
# Select the website you wish to enable statistics on from the '''Manage Websites''' list, and click on its name or the [[image:manage.PNG]] icon next to its name.
# Click on the website's address link.
# Select the [[Image:chart_bar_add.png]]'''Enable Statistics''' option.
# Click the 'View Statistics' button to open the statistics page.
# It will take about 24 hours after enabling statistics for information to start being collected.
 
The statistics module activates the first time it is utilized.
 
'''It will take about 24 hours after enabling statistics for information to start being collected.'''


==Viewing Website Statistics==
==Viewing Website Statistics==
Once you have enabled statistics, you can view them at any time:
Once you have enabled statistics, you can view them at any time:


# [[Log in to your Bravenet account]].
# Click the Web Hosting tab from the top of the page.
# Click the '''[[websites tab | websites]]''' tab.
# Look under the "Manage Websites" heading on the resultant page.
# Select the website whos statistics you wish to view from the ''Manage Websites'' list, and click on its name or the [[image:manage.PNG]] icon next to its name.
# Click on the website's address link.
# Select the [[Image:chart_bar.png]]'''View Statistics''' option.
# Click the 'View Statistics' button to open the statistics page.  
# The statistics page will open in a new window or tab of your browserIf it does not open, verify that you are allowing popups from Bravenet.com.
 
* Statistics are broken down by month.  By default, the current month is shown, but you can select other months/years from the drop downs at the top of the screen. Select the '''OK''' button to finalize your date selection.
* Although website statistics are collected constantly, they are only updated on this page several times per day.
 
===A Note About Accuracy===
 
The nature of statistics is that they provide an overall view of the operation of your websiteThey are not 100% accurate, and there are several situations that can affect your statistics.  In general, as long as you have at least moderate traffic, the patterns revealed by the collected statistics are accurate, even if the exact numbers are not.


Specifically, the number unique visitors can be a challenge to measure correctly.  Dynamic IP addresses, firewalls and proxy services all can make a unique visitor appear to be a repeat visitor, or vice versa.


* Statistics are broken down by month.  By default, the current month is shown, but you can select other months/years from the drop downs at the top of the screen. Select the '''OK''' button to finalize your date selection.
In addition, GeoIP tracking is a rough estimate at best - some blocks of IP addresses are bought in one country, but allocated in another, and many people use proxy and tunneling services that can mask their true location.
* Note that the although website statistics are collected constantly, they are only updated on this page several times per day.
 
Also, when measuring bandwidth with respect to your [[monthly bandwidth]] limit, the numbers in these statistics is not used. Since these bandwidth statistics do not account for FTP traffic and other related bandwidth usage, they will differ from the usage information in the [[websites tab]] of your account.


===Terminology===
===Terminology===
Line 27: Line 39:
A specific set of terms are used when discussing web site statistics:
A specific set of terms are used when discussing web site statistics:


'''Unique Visitor:''' Individual visitors that viewed at least one page of your website. This is tracked by unique IP address, meaning that it's not exact.  It's possible for someone to have a different IP address on a different day, and they would be tracked as multiple visitors.  Also, sometimes multiple visitors from behind one firewall will appear as one visitor.
'''Unique Visitor:'''
:Individual visitors that viewed at least one page of your website. This is tracked by unique [[IP address]], meaning that it's not exact.  It's possible for someone to have a different IP address on a different day, and they would be tracked as multiple visitors.  Also, sometimes multiple visitors from behind one firewall will appear as one visitor.


'''Number of Visits:''' The number of incoming visitors that have not viewed your page within the last 60 minutes.  This means that one person visiting 10 pages on your site, all within 60 minutes of each other, would count as one visit, whereas one person visiting your site in the morning, and then again in the evening, would count as two visits.
'''Number of Visits:'''
:The number of incoming visitors that have not viewed your page within the last 60 minutes.  This means that one person visiting 10 pages on your site, all within 60 minutes of each other, would count as one visit, whereas one person visiting your site in the morning, and then again in the evening, would count as two visits.


'''Page Views:''' The total number of web pages that are viewed by every visitor to your site.
'''Page Views:'''
:The total number of web pages that are viewed by every visitor to your site.


'''Hits:''' The total number of web pages, images, or other files viewed by every visitor.  Keep in mind that viewing one page can involve multiple hits.
'''Hits:'''
:The total number of web pages, images, or other files viewed by every visitor.  Keep in mind that viewing one page can involve multiple hits.


'''Bandwidth:''' The amount of data downloaded from your site by visitors.  This includes a total of all the web pages, images, and other media that is viewed.  This number may differ from the numbers reported in the [[bandwith usage]] section of your account summary, because this number does not include FTP transfers.
'''Bandwidth:'''
:The amount of data downloaded from your site by visitors.  This includes a total of all the web pages, images, and other media that is viewed.  This number may differ from the numbers reported in the [[bandwidth]] usage section of your [[Account tab|account summary]], because this number does not include FTP transfers.


'''GeoIP:''' Using a table of which IP addresses map to which cities and countries, we can provide information about the geographical location of your visitors.  This information is not exact, as IP allocation is pretty flexible sometimes.
'''GeoIP:'''
:Using a table of which IP addresses map to which cities and countries, we can provide information about the geographical location of your visitors.  This information is not exact, as IP allocation is pretty flexible sometimes.


'''Robot/Spider:''' Search engines and other website categorizers use programs called spiders or robots to analyze websites.  These robots or spiders are supposed to identify themselves as such, and are tracked separately. Their data is summarized in its own chart, and is not included in the other charts.
'''Robot/Spider:'''
:Search engines and other website categorizers use programs called spiders or robots to analyze websites.  These robots or spiders are supposed to identify themselves as such, and are tracked separately. Their data is summarized in its own chart, and is not included in the other charts.


'''Duration of Visit:''' This is a rough calculation of the time that someone visited your site for.  A visit will start when a new visitor (who has not viewed any page from your website within the last 60 minutes) views any page on your site. The visit ends once 60 minutes have passed with no page views from that visitor.  60 minutes is then deducted from the total, and the result is the visit duration.
'''Duration of Visit:'''
:This is a rough calculation of the time that someone visited your site for.  A visit will start when a new visitor (who has not viewed any page from your website within the last 60 minutes) views any page on your site. The visit ends once 60 minutes have passed with no page views from that visitor.  60 minutes is then deducted from the total, and the result is the visit duration.  This means that if someone only viewed one page on your site, even if they stared at it all day, they will always be in the 0-30 seconds category.  The duration will only increase as they keep clicking around to different pages on your site.


'''HTTP Status Codes:''' If visitors are getting error messages when viewing your site, those errors will be tallied up in the status codes section.  These hits are not counted on most of the tables.
'''HTTP Status Codes:'''
:If visitors are getting error messages when viewing your site, those errors will be tallied up in the status codes section.  These hits are not counted on most of the tables.


'''Referrer:''' A referrer is a page that is linking to yours.  When someone clicks any link, the source of that link is passed along to the destination as the referring address. These statistics can help you identify who found your site on a search engine, and what websites are linking to yours.
'''Referrer:'''
:A referrer is a page that is linking to yours.  When someone clicks any link, the source of that link is passed along to the destination as the referring address. These statistics can help you identify who found your site on a search engine, and what websites are linking to yours.


==Disabling Website Statistics==
==Disabling Website Statistics==
Line 51: Line 73:
'''Note that disabling your website statistics will delete your stored statistics history!  We can not recover this information once you have deleted it!'''
'''Note that disabling your website statistics will delete your stored statistics history!  We can not recover this information once you have deleted it!'''


If you wish to disable website statistics for a website:
# Log into your Bravenet user account.
# [[Log in to your Bravenet account]].
# Click the Web Hosting tab from the top of the page.
# Click the '''[[websites tab | websites]]''' tab.
# Look under the "Manage Websites" heading on the resultant page.
# Select the website you wish to disable statistics on from the '''Manage Websites''' list, and click on its name or the [[image:manage.PNG]] icon next to its name.
# Click on the website's address link.
# Select the '''Disable Statistics''' option.
# Click the 'View Statistics' button to open the statistics page.
# Note that all statistics for this site will be deleted.  Select OK from the warning box if that's OK with you.
 
'''Note that all statistics for this site will be deleted.  Select OK from the warning box if that's OK with you.'''
 
[[Category:Web Tools]]
[[Category:Websites]]

Latest revision as of 16:39, 12 August 2014

Our pro users have the option of enabling detailed statistics for each website. This can help you see where your visitors are coming from, what pages they're visiting, and how often they come back. These statistics are much more detailed then the ones provided through our Hit Counter web tool and can help you target, optimize and market your website.

Enabling Website Statistics

  1. Login to your Bravenet user account.
  2. Click the Web Hosting tab from the top of the page.
  3. Look under the "Manage Websites" heading on the resultant page.
  4. Click on the website's address link.
  5. Click the 'View Statistics' button to open the statistics page.

The statistics module activates the first time it is utilized.

It will take about 24 hours after enabling statistics for information to start being collected.

Viewing Website Statistics

Once you have enabled statistics, you can view them at any time:

  1. Click the Web Hosting tab from the top of the page.
  2. Look under the "Manage Websites" heading on the resultant page.
  3. Click on the website's address link.
  4. Click the 'View Statistics' button to open the statistics page.
  • Statistics are broken down by month. By default, the current month is shown, but you can select other months/years from the drop downs at the top of the screen. Select the OK button to finalize your date selection.
  • Although website statistics are collected constantly, they are only updated on this page several times per day.

A Note About Accuracy

The nature of statistics is that they provide an overall view of the operation of your website. They are not 100% accurate, and there are several situations that can affect your statistics. In general, as long as you have at least moderate traffic, the patterns revealed by the collected statistics are accurate, even if the exact numbers are not.

Specifically, the number unique visitors can be a challenge to measure correctly. Dynamic IP addresses, firewalls and proxy services all can make a unique visitor appear to be a repeat visitor, or vice versa.

In addition, GeoIP tracking is a rough estimate at best - some blocks of IP addresses are bought in one country, but allocated in another, and many people use proxy and tunneling services that can mask their true location.

Also, when measuring bandwidth with respect to your monthly bandwidth limit, the numbers in these statistics is not used. Since these bandwidth statistics do not account for FTP traffic and other related bandwidth usage, they will differ from the usage information in the websites tab of your account.

Terminology

A specific set of terms are used when discussing web site statistics:

Unique Visitor:

Individual visitors that viewed at least one page of your website. This is tracked by unique IP address, meaning that it's not exact. It's possible for someone to have a different IP address on a different day, and they would be tracked as multiple visitors. Also, sometimes multiple visitors from behind one firewall will appear as one visitor.

Number of Visits:

The number of incoming visitors that have not viewed your page within the last 60 minutes. This means that one person visiting 10 pages on your site, all within 60 minutes of each other, would count as one visit, whereas one person visiting your site in the morning, and then again in the evening, would count as two visits.

Page Views:

The total number of web pages that are viewed by every visitor to your site.

Hits:

The total number of web pages, images, or other files viewed by every visitor. Keep in mind that viewing one page can involve multiple hits.

Bandwidth:

The amount of data downloaded from your site by visitors. This includes a total of all the web pages, images, and other media that is viewed. This number may differ from the numbers reported in the bandwidth usage section of your account summary, because this number does not include FTP transfers.

GeoIP:

Using a table of which IP addresses map to which cities and countries, we can provide information about the geographical location of your visitors. This information is not exact, as IP allocation is pretty flexible sometimes.

Robot/Spider:

Search engines and other website categorizers use programs called spiders or robots to analyze websites. These robots or spiders are supposed to identify themselves as such, and are tracked separately. Their data is summarized in its own chart, and is not included in the other charts.

Duration of Visit:

This is a rough calculation of the time that someone visited your site for. A visit will start when a new visitor (who has not viewed any page from your website within the last 60 minutes) views any page on your site. The visit ends once 60 minutes have passed with no page views from that visitor. 60 minutes is then deducted from the total, and the result is the visit duration. This means that if someone only viewed one page on your site, even if they stared at it all day, they will always be in the 0-30 seconds category. The duration will only increase as they keep clicking around to different pages on your site.

HTTP Status Codes:

If visitors are getting error messages when viewing your site, those errors will be tallied up in the status codes section. These hits are not counted on most of the tables.

Referrer:

A referrer is a page that is linking to yours. When someone clicks any link, the source of that link is passed along to the destination as the referring address. These statistics can help you identify who found your site on a search engine, and what websites are linking to yours.

Disabling Website Statistics

Note that disabling your website statistics will delete your stored statistics history! We can not recover this information once you have deleted it!

  1. Log into your Bravenet user account.
  2. Click the Web Hosting tab from the top of the page.
  3. Look under the "Manage Websites" heading on the resultant page.
  4. Click on the website's address link.
  5. Click the 'View Statistics' button to open the statistics page.

Note that all statistics for this site will be deleted. Select OK from the warning box if that's OK with you.