Difference between revisions of "Payment methods"


 
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==Credit Cards==
 
==Credit Cards==
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We accept Visa and Mastercard in most countries.
 
We accept Visa and Mastercard in most countries.
  
 
Due to the risk of fraud, we do limit the use of credit cards to users from specific countries.  If our validation systems detect that you are attempting to make a payment from one of the blacklisted countries, you will not get the option to pay by credit card.  If this is happening to you, you might still be able to use Paypal, or you can open a ticket with support team to discuss alternative payment methods.
 
Due to the risk of fraud, we do limit the use of credit cards to users from specific countries.  If our validation systems detect that you are attempting to make a payment from one of the blacklisted countries, you will not get the option to pay by credit card.  If this is happening to you, you might still be able to use Paypal, or you can open a ticket with support team to discuss alternative payment methods.
  
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===Updating a Credit Card===
  
====Adding a Credit Card:====
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* '''1)''' Login to your Bravenet user account. <br>
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* '''2)''' Click on the Accounts button from the top of the page. <br>
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[[Image:creditcardtut1.png]] <br>
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* '''3)''' Click on Billing Transactions from the dropdown menu. <br>
 +
[[Image:creditcardtut2.png]] <br>
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* '''4)''' Click on the Credit Cards Management button from the resultant page. <br>
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[[Image:Creditcardexample.png]] <br>
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* '''5)''' Click on the Update button next to the card. You can also delete a credit card by clicking the Delete Card button to the right of the credit card listing. <br>
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* '''6)''' Fill out all of the information within the popup accurately as it is required by the billing system followed by clicking Update. <br>
  
1. Login to your account<br>
+
If you do not have any credit cards on file, you can add a new one by completing a purchase.
2. Click on "Transaction History"<br>
 
3. Click on "Edit Credit Cards"<br>
 
4. Click the "Add New Credit Card" icon at the top of the page
 
  
====Updating Credit Card Information:====
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==Paypal==
  
1. Login to your account<br>
+
We fully accept payments through Paypal. Please note that if your Paypal information (especially your e-mail address!) does not match your Bravenet account information, there will be delays in activating your services. If you are forced by circumstance to use conflicting information, please let our support team know about it beforehand so that we can get you up and running as quickly as possible.
2. Click on "Transaction History"<br>
 
3. Click on "Edit Credit Cards"<br>
 
4. Click the change icon beside the card you want to edit/update
 
  
====Deleting a Credit Card:====
+
==Cancelling an Automatically Recurring Transaction==
  
1. Login to your account<br>
+
You can find more information on [[Recurring Billing | automatic billing and how to cancel these transactions here]]!
2. Click on "Transaction History"<br>
 
3. Click on "Edit Credit Cards"<br>
 
4. Click the delete icon beside the card you want to edit/update
 
  
==Paypal==
+
==Other Methods==
We fully accept payments through Paypal.  Please note that if your Paypal information (especially your e-mail address!) does not match your Bravenet account information, there will be delays in activating your services.  If you are forced by circumstance to use conflicting information, please let our support team know about it beforehand so that we can get you up and running as quickly as possible.
 
  
==Other Methods==
 
 
We may be able to accept additional methods of payment for some services, but you will have to contact our support team to set up the details.  Create a free account for now and open a support ticket to discuss the options available to you.
 
We may be able to accept additional methods of payment for some services, but you will have to contact our support team to set up the details.  Create a free account for now and open a support ticket to discuss the options available to you.
  
 
==Contacting Us==
 
==Contacting Us==
 +
 
* Create a support ticket through http://support.bravenet.com/index.php
 
* Create a support ticket through http://support.bravenet.com/index.php
 
* If you are [[Upgrading your hosting service |upgrading]]/[[renewing your hosting service | renewing]] your account, or are [[registering a domain]], there's a link to our [[Live Help]] in the top right-hand corner of the screen when you are viewing the payment screen.  Note that [[Live Help]] is not always available.
 
* If you are [[Upgrading your hosting service |upgrading]]/[[renewing your hosting service | renewing]] your account, or are [[registering a domain]], there's a link to our [[Live Help]] in the top right-hand corner of the screen when you are viewing the payment screen.  Note that [[Live Help]] is not always available.
  
 
[[Category:Account]]
 
[[Category:Account]]

Latest revision as of 13:35, 24 April 2020

We accept several payment methods for services purchased from Bravenet.

Credit Cards

We accept Visa and Mastercard in most countries.

Due to the risk of fraud, we do limit the use of credit cards to users from specific countries. If our validation systems detect that you are attempting to make a payment from one of the blacklisted countries, you will not get the option to pay by credit card. If this is happening to you, you might still be able to use Paypal, or you can open a ticket with support team to discuss alternative payment methods.

Updating a Credit Card

  • 1) Login to your Bravenet user account.
  • 2) Click on the Accounts button from the top of the page.

Creditcardtut1.png

  • 3) Click on Billing Transactions from the dropdown menu.

Creditcardtut2.png

  • 4) Click on the Credit Cards Management button from the resultant page.

Creditcardexample.png

  • 5) Click on the Update button next to the card. You can also delete a credit card by clicking the Delete Card button to the right of the credit card listing.
  • 6) Fill out all of the information within the popup accurately as it is required by the billing system followed by clicking Update.

If you do not have any credit cards on file, you can add a new one by completing a purchase.

Paypal

We fully accept payments through Paypal. Please note that if your Paypal information (especially your e-mail address!) does not match your Bravenet account information, there will be delays in activating your services. If you are forced by circumstance to use conflicting information, please let our support team know about it beforehand so that we can get you up and running as quickly as possible.

Cancelling an Automatically Recurring Transaction

You can find more information on automatic billing and how to cancel these transactions here!

Other Methods

We may be able to accept additional methods of payment for some services, but you will have to contact our support team to set up the details. Create a free account for now and open a support ticket to discuss the options available to you.

Contacting Us