Domain transfers

If a customer wishes to make a transfer to another registrar they'll need to contact that registrar to initiate the transfer. Before sending them to the other registrar, ensure that the domain is unlocked and they have the authorization code for their domain.

See the "Getting the authorization code for a domain" for information on how to get the code for domains with Directi, and Apex Registry.

Once the transfer has been initiated successfully, the registrar is responsible for validating the request with the customer. This validation normally comes in the form of a confirmation link within an e-mail, sent to the administrative contact. Some registrars use signed faxes as an alternative. In our case Directi uses the email confirmation method. If the user is unable to access that email they can use the fax method

Once the transfer has been confirmed it can take up between five to ten business days to complete.

After the transfer is completed, a year is always added to the expiration date of the domain.

If the domain transfer fails or has, please see"Reasons a transfer may have failed" for more information