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Www.mydomain.com is not working but mydomain.com is


This will happen if there is a problem with the DNS settings for your domain. If your domain name is hosted at another company we suggest contacting your web host.

You may reset the DNS settings, resulting in all modified records being lost and replaced with their default values. Alternatively, you may check the DNS records and see if the appropriate A record just needs to be modified.

To reset your DNS settings, please do the following:

  1. Log into your account
  2. Click on Domains
  3. Click on your domain name
  4. Click on Manage DNS
  5. Click on Restore default values

Once this is done, please allow 24-48 hours for the changes to take effect.

To compare DNS records and fix the issue (suggested only if you are comfortable modifying your DNS records):

  1. Log into your account
  2. Click on Domains
  3. Click on your domain name
  4. Click on Manage DNS
  5. Look for the entry "yourdomain.tld", which should have an IP value of xyz.xyz.xyz.xyz
  6. Copy the IP value for that domain
  7. Look for the entry "*.yourdomain.tld"; if it does not exist or the IP value is different from the one you copied, continue
  8. Change this entry to match the IP you copied. Both entries should have the same IP value